Frequently Asked Questions

We mainly sell pet travel and in-car products that help vehicle owners protect their car interiors, improve travel convenience, and make everyday cleaning easier when traveling with pets.

Current product categories on our website include:

• Rear seat protection products, such as rear seat covers and split rear seat covers;
• Door protection products, such as car door protectors;
• Fastening and travel support products, such as anti-slip fixing accessories and in-car restraint straps;
• Hair, mud, and dirt cleaning products, such as pet hair removal tools and mud cleaning items.

Specific product information should be based on the description, images, size, material, and specifications shown on each product page.

Before purchasing, we recommend choosing based on your vehicle seat structure, rear seat space, interior door material, pet size, pet activity habits, and how often you travel with your pet.

If you mainly want to protect the rear seat, you can choose rear seat protection products. If your pet often stays near the door or scratches the door, you can choose door protection products. If you want to reduce slipping or improve product stability, you can choose fastening and travel support products. If your main need is cleaning pet hair, mud, or paw prints, you can choose hair, mud, and dirt cleaning products.

Seat sizes, headrest structures, seat belt interfaces, door shapes, and rear seat space may vary between different vehicle models. Our products may fit many common vehicles, but we do not guarantee that they are suitable for every vehicle.

Before purchasing, please carefully check the size, installation method, and usage notes on the product page, and determine whether the product is suitable for your vehicle.

Different pets have different sizes, weights, temperaments, and activity habits. Before purchasing, please choose a suitable product based on the product size, usage method, and your pet’s actual situation.

If your pet tends to scratch, bite, chew, escape, or move frequently inside the car, please provide extra supervision during use and make sure the product is properly installed and secured.

We do our best to display product information accurately. However, due to monitor settings, lighting during photography, measurement methods, packaging updates, or manufacturing batch differences, the product color, size, or details may have slight variations.

Please refer to the actual product received. Minor differences are generally not considered product defects.

You can browse products on royalblue-mouse-165540.hostingersite.com, select the product, specification, and quantity you need, add them to your cart, and follow the checkout page instructions to complete your order and payment.

Please carefully check the product information, quantity, shipping address, contact details, and payment information before submitting your order.

If your order has not yet been processed or shipped, we may be able to help modify certain order information, such as shipping address, product specifications, or product quantity.

Orders can usually be cancelled before shipment and receive a full refund. Once an order has entered the processing or shipping stage, it may no longer be possible to modify or cancel it. To modify or cancel an order, please contact us as soon as possible at info@royalblue-mouse-165540.hostingersite.com and provide your order number.

Most orders are processed within 1 to 3 business days after successful payment.

Processing time may be extended during holidays, promotional periods, inventory verification, address confirmation, product size checks, or other special order situations.

We currently ship to the United States, Canada, Australia, and selected European countries. Shipping availability may vary depending on destination, product size, package weight, carrier restrictions, or local delivery conditions.

After your order has been shipped, we will usually send you a shipping confirmation and tracking information by email.

You may also visit our Order Tracking page to check the latest shipping status. Please note that tracking information may take some time to update after the package is handed over to the carrier.

You may request a return or exchange within 30 days after your order has been delivered.

Items usually need to remain unused, unwashed, unaltered, free from visible pet hair, stains, odor, scratch or bite marks, or other conditions that may affect resale, and all accessories and packaging should be kept. All return and exchange requests must be approved by us before any item is sent back.

For details, please review our Return & Exchange Policy.

Please contact us at info@royalblue-mouse-165540.hostingersite.com within the applicable period and provide the following information:

• Your order number;
• The product name;
• The reason for the return, exchange, or refund request;
• If the item is incorrect, damaged, defective, or not as expected, please provide clear photos or videos of the product, packaging, shipping label, and the issue area.

After review, we may provide an exchange, replacement parts, partial refund, full refund, or another suitable solution depending on the actual situation.

After a refund is approved, please allow 5 to 10 business days for processing. The actual time for the funds to appear may vary depending on your payment service provider, card issuer, or financial institution.